Refund Policy
Effective date: 1 January 2024 | Last updated: 1 June 2025
We want you to be fully satisfied with MyHelperIndia’s services. This Refund Policy outlines the circumstances under which refunds are granted.
1. Subscription Plans
| Situation | Refund |
|---|---|
| Cancellation within 24 hours of payment (no services used) | 100% refund |
| Helper placement not provided within the guaranteed timeframe | Full refund or credit |
| Cancellation after 24 hours but before any helper contact | 50% refund |
| Cancellation after helper shortlisting or contact has been made | No refund |
| Free replacement guarantee triggered (hired helper left within trial period) | Free replacement, not cash refund |
2. Non-Refundable Situations
- Fees paid for completed counselling sessions
- One-time registration fees for helpers
- Fees where services have been fully rendered
- Situations arising from false or misleading information provided by the user
3. Refund Process
- Submit a refund request via our Contact page or email refunds@myhelperindia.com with your payment reference, registered mobile number, and reason for refund.
- Our team will review the request within 3–5 business days.
- Approved refunds are processed to the original payment method within 7–10 business days.
4. Payment Mode Considerations
For payments made via UPI or bank transfer, refunds are credited to the originating bank account. For cash payments, refunds are issued via NEFT/IMPS to a bank account provided by the user.
5. Disputes
If you disagree with our refund decision, you may escalate to grievance@myhelperindia.com within 15 days of the decision. We aim to resolve all disputes within 30 days.