Privacy Policy
Effective date: 1 January 2024 | Last updated: 1 June 2025
MyHelperIndia (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit myhelperindia.com or use our services.
1. Information We Collect
Information you provide directly:
- Contact details: Name, email address, mobile number, city/location
- Requirement details: Job category, salary range, work timing, joining date
- Helper registration: Full name, address, Aadhaar number, date of birth, work history, photo, and Aadhaar document (handled with strict confidentiality)
- Payment information: Plan selected, payment mode, transaction number, and payment screenshot (we do not store card numbers or banking credentials)
- Account information: Username and password (passwords are stored in hashed form)
Information collected automatically:
- IP address, browser type, operating system
- Pages visited, time spent, referral source
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
- To provide and improve our matchmaking services
- To process your requirements and connect you with verified helpers
- To verify helper credentials and maintain listing accuracy
- To send transactional communications (booking confirmations, status updates)
- To send periodic newsletters and offers (you can opt out at any time)
- To comply with legal obligations and prevent fraud
3. Sharing of Information
We do not sell your personal data. We may share information with:
- Helpers/Employers: Limited contact information shared only after a confirmed connection or subscription is in place
- Service providers: Email, SMS, and payment processing partners who operate under strict data processing agreements
- Legal authorities: When required by law, court order, or to protect our rights
4. Data Retention
We retain your personal data for as long as necessary to provide services or as required by law. Aadhaar-related documents are retained securely for the duration of the helper’s listing and deleted upon written request or de-listing.
5. Cookies
We use essential cookies to operate the website and optional analytics cookies to understand usage patterns. You can manage cookies via your browser settings. For full details, see our Cookie Policy.
6. Security
We use industry-standard security measures including HTTPS encryption, hashed passwords, and restricted database access. However, no internet transmission is 100% secure; we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications
To exercise any of these rights, contact us at privacy@myhelperindia.com.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the effective date.
10. Contact
For privacy-related queries, email privacy@myhelperindia.com or visit our Contact page.