Cancellation Policy
Effective date: 1 January 2024 | Last updated: 1 June 2025
You may cancel your subscription or service request with MyHelperIndia at any time by contacting our support team. This policy explains what happens when you cancel.
1. How to Cancel
To cancel your subscription or service:
- Email us at cancel@myhelperindia.com with your registered mobile number and plan details.
- Alternatively, call or WhatsApp our support team during business hours (Mon–Sat, 9 am–8 pm).
- We will confirm cancellation via email or SMS within 1 business day.
2. Employer Subscription Cancellation
- Within 24 hours of purchase: Full refund, no questions asked.
- After 24 hours, before shortlisting: 50% refund. See our Refund Policy for details.
- After shortlisting or placement: No refund. Your subscription remains active until expiry.
3. Helper Registration Cancellation
Helpers may request removal of their profile at any time by contacting us. Profile removal is processed within 2 business days. Any paid registration fees are non-refundable after profile activation.
4. Requirement Cancellation
Posted requirements may be cancelled at any time at no charge. Simply contact us and we will close the requirement immediately.
5. Effect of Cancellation
Upon cancellation:
- Your access to premium contact details ends immediately.
- Any in-progress shortlisting will be halted.
- Your account data is retained for 90 days then deleted (unless required by law).
6. Auto-Renewal
MyHelperIndia subscriptions do not auto-renew. Each subscription period requires a fresh payment. You will not be charged automatically.